Customer Care

Key Recovery Process

To start the process we need some information about your safe.

We may need to verify your identity

For you and your safe's security, we will use an identity verification service (ExpectID®) to verify your identity. This is an added security measure to confirm ownership of your safe.

Let's Get Started

Let's Get Started

Where do I find my model number, key number or serial number?

(*) Required Fields

*Select how many keys you would like


We can only process orders from the lower 48 States. If you live in Alaska, Hawaii, or outside the USA please contact Customer Service.

Process and Costs – Standard Key Orders

Once your request has been received, it can take up to 7–10 business days for processing before your replacement key is mailed to you. There is a (USD) non–refundable charge for all replacement requests.

For Expedited Key Orders

Please call customer service at 1-800-828-1438. Orders received before 11am Central time, Monday-Friday 8:30am-5pm, will ship the same day for next-day delivery. Cost for expedited key orders is $50.00 per set only (2 keys), plus applicable sales tax, by credit card only.

Tax Exempt

Tax exempt customers should contact Customer Service.

Need Help?

Need Help? 800-828-1438
Monday - Friday, 8:30 AM - 5:00 PM US Central Time