Key and Combo Recovery Process

To start the process we need some information about your safe.

We Will Need To Verify Your Identity

For you and your safe's security, we will use an identity verification service (ExpectID®) to verify your identity. This is an added security measure to confirm ownership of your safe.

Let's Get Started
Where do I find my model number, key number or serial number?

(*) Required Fields

*Select how many keys you would like

Select A Processing Option
How Would You Like Your Combination To Be Sent To You?
Note

This website is only for customers in the contiguous United States. Customers in Canada should visit our Canadian website. Customers in Europe should visit our European website. If you live in another area, please contact customer service.

Process And Costs – Standard Key & Combination Orders

Once your request has been received, it can take up to 7–10 business days for processing before your replacement key & combination is mailed to you. There is a (USD) non–refundable charge for all replacement requests.

For Expedited Key Orders

Please call customer service at 1-800-828-1438. Orders received before 11am Central time, Monday-Friday 8:30am-5pm, will ship the same day for next-day delivery. Cost for expedited key orders is $44.95 per set only (2 keys), plus applicable sales tax, by credit card only.

Tax Exempt

Tax exempt customers should contact Customer Service.

Need Help? 800-828-1438
Monday - Friday, 8:30 AM - 5:00 PM US Central Time

Identity Verification

For you and your safe's security, we will use an identity verification service (ExpectID®) to verify your identity. This is an added security measure to confirm ownership of your safe.

Tips

Enter your legal name as it appear on your government-issued ID.

Do not include titles like Dr., Mrs., etc.

Enter your current address. Please include a space between the street number and street name.

(*) Required Fields