Key Recovery Process
To start the process we need some information about your safe.
We May Need To Verify Your Identity
For you and your safe's security, we may use an identity verification service (ExpectID®) to verify your identity. This is an added security measure to confirm ownership of your safe.
We can only process orders from the lower 48 States. If you live in Alaska, Hawaii, or outside the USA please contact Customer Service.
Process And Costs – Standard Key Orders
Once your request has been received, it can take up to 7–10 business days for processing before your replacement key is mailed to you. There is a (USD) non–refundable charge for all replacement requests.
For Expedited Key Orders
Please call customer service at 1-800-828-1438. Orders received before 11am Central time, Monday-Friday 8:30am-5pm, will ship the same day for next-day delivery. Cost for expedited key orders is $50.00 per set only (2 keys), plus applicable sales tax, by credit card only.
Tax exempt customers should contact Customer Service.
For you and your safe's security, we will use an identity verification service (ExpectID®) to verify your identity. This is an added security measure to confirm ownership of your safe.
Enter your legal name as it appear on your government-issued ID.
Do not include titles like Dr., Mrs., etc.
Enter your current address. Please include a space between the street number and street name.
(*) Required Fields